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HOSTLAND TRAINING Our Generic Housing training is an intensive 30 hours Course
Covering all aspects of social housing; the training is a combination of practical and theoretical knowledge focussing on a step by step guide for the day to day practice, couple with practical assistance to secure a job in Housing. The course is designed and delivered by experienced professionals who continue to work in housing. Our training material is regularly updated to reflect the job market and employers requirements. All our courses are sanctioned by experienced officers and managers within the local Housing Authorities and Housing Association and our partnership working relationship with Housing Managers is essential for us, as it enhanced the quality of our courses whilst shaping the delivering training that is current and needed by all stakeholders.
The course will cover all the following modules
Homelessness assessment and Housing Option advice
- Providing housing advice
- Conducting basic homeless assessments
- Providing welfare benefit and housing advice
- Carry out investigations of homeless applications under current Housing legislation, EEC Regulations, Asylum & Immigration Acts, Family & Matrimonial Law, and establish statutory duty to provide emergency and/or long term housing duty.
- Ensure that the investigation process takes account of all relevant factors and correct and timely details are passed to Temporary Accommodation.
- Establish through investigation and assessment the basis for acceptance or rejection under the Housing Acts, EEC Regulations, Asylum & Immigration Acts, Family & Matrimonial Law, and monitor caseload to ensure assessments are done within the performance framework.
- Identify cases early in the assessment process where referrals need to be made to other boroughs, services or agencies.
- Ensure effective liaison and information sharing with other teams and external agencies including caseworkers, health & crime prevention agencies, advocates and support agencies
Rent Management including rent arrears collection process
- Best practice in rent management
- Collecting rent, rent arrears & prevention methods
- Identifying and supporting vulnerable tenants
- Partnership working ( HB, Floating support and partner agencies)
- Formal action & legal processes
- Eviction process, appeals and vulnerable tenants
Tenancy Management and Tenancy sustainment support
- Types of tenancies and their legal impact
- Succession rights
- Tackling over crowding and under occupation
- Dealing with beach of tenancy
- Abandonment, subletting, and illegal use of property
- Legal processes in tenancy breaches and enforcement
- Tenancy sustainment support
- Partnership working
Voids Management and Allocation process
- What is voids
- How to manage a void
- Meeting your voids target
- Inspecting the property &instructing maintenance
- Decent home standard
- Partnership working
- Monitoring Voids / Void & Allocation Targets
- Pre- and post termination inspection objectives
Tenant / Resident Involvement or resident participation
- The importance of resident involvement
- How to promote, facilitate & develop tenant involvement & resident associations
- Community development initiatives
- Funding opportunities & applications
- Monitoring outcomes & measures from tenant involvement work
- Empower residents through training & development
- Consultation & steering groups
Managing Anti Social Behaviour (ASB)
- Identify different types of ASB
- Priority levels and response times for ASB cases
- ASB prevention, early action & early intervention
- Working with tenants and other stakeholders
- Investigating cases of ASB
- Informal & formal tools to manage and combat ASB
- partnership approach in managing ASB
Maintenance standard & Repair Obligations
- Homes maintained to a "decent home standard"
- What is a qualifying right to repair?
- Instructing relevant trades people
- Quality, job completion & satisfaction levels
- Complaints & compensation
- Complex maintenance matters & legal actions
- Managing tenant expectations
- Tenant Involvement & major works
Partnership working and customers support
- Identifying and working with various partners
- Resourcefulness and innovation
- Taking the lead in identifying and agreeing partnership protocol
- Assertiveness and influencing skills
- Advocacy skills for you customers
- Report writing and research
Neighbourhood and Estate Management
- The estate inspection regime
- Effective estate inspection
- Monitoring & enforcing contracts
- Joint inspection with residents
- Tenant consultation & major works
- Partnership working, identifying and implementing neighbourhood improvements
Managing Complaints
- What is complaint
- The importance of complaint in service improvement
- How to receive complaints
- How to investigate complaints
- Complaints stages and the officers role
- Engaging resident in shaping the services
- Minimising complaints
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